Fees and billing, zero surprises.

The two fees, and who pays them

1. 1

   You always see the split before paying a sen. The payment gate spells it out (1): budget + locked service fee = total payable. That number is final.

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• Brand service fee: 10% added ON TOP of your budget. Your budget itself stays 100% available to clippers; the fee funds the platform, QA and view verification.
• Clipper platform fee: 10% deducted from what clippers earn. It costs you nothing extra and never touches your budget.
• Both percentages are locked on your campaign the moment you submit it. If platform fees ever change, running campaigns keep their locked rates.

A worked example in RM

Say your budget is RM1,000. At the current 10% service fee you pay RM1,100.00 once (RM100.00 fee). That is the only charge.

The full RM1,000 then works as clipper earnings: at a RM10 per 1k rate it buys up to 100,000 verified views. On the clipper side, someone earning RM100 gross from your campaign takes home RM90.00 after the 10% clipper fee. That fee comes out of their side, not yours.

There is no subscription and no percentage skimmed off your budget. Optional AI plans (RM19 and RM99 monthly) exist for AI tools only and never affect campaign fees.

Your funding wallet and top-ups

The funding wallet is a prepaid balance for paying campaigns instantly, without a checkout every time.

1. 1

   Your balance (1) is always visible with a full ledger below it: every top-up, campaign payment and refund, each with a receipt. Top up by card or online banking through Stripe (2), minimum RM10 per top-up.

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Where unused budget goes

• Your budget is a cap, not a target. A campaign can finish with budget unspent, and unspent budget is never silently kept as a fee.
• Campaign rejected before it ever ran? If you paid by Stripe or wallet, the budget refunds to your funding wallet automatically, exactly once. The service fee is not refundable. Manual payments are settled by the team.
• Campaign finalized with leftover budget? It comes back on its own. After the 7-day dispute window closes, an hourly settlement automatically refunds the unused budget of Stripe and wallet paid campaigns to your funding wallet, with a receipt and an email. Manually paid campaigns are reviewed by the team instead.
• Need it back sooner on a running or paused campaign? Chat with the team: an admin can withdraw the full unused budget to your funding wallet in one click, which also closes the campaign. The service fee stays either way.

Refunds and disputes, the honest version

• There is no self-serve refund button. Refunds are reviewed and processed by an admin, through Stripe or your funding wallet. This is deliberate: it keeps the books exact.
• When a Stripe refund is issued, your records update themselves: a refunded top-up deducts the wallet, and a refunded campaign payment marks the campaign refunded and pauses it with a visible note.
• Wallet refunds can be pushed back to your original card: an admin converts the wallet refund into a real Stripe refund on request.
• Card disputes (chargebacks) are tracked through Stripe end to end, and the won or lost outcome is reflected in your records automatically.
• Clipper-side clip disputes never touch your bill. They only decide how your already-committed budget is shared between clips.